Terms and conditions

Last updated: 4 November 2026

LGSR.co.uk (Landlord Gas Safety Record) is a trading website of Southwark Heating. These terms apply to services booked through LGSR.co.uk and to your use of this website. The services are supplied by Southwark Heating. By booking you agree to them. They do not affect your legal rights as a consumer.

About us

Southwark Heating is the trading name of Adam Bouchiba, a sole trader, of South Dock Marina, Rope Street, London SE16 7SZ. Phone: 020 8050 2022. Mobile (call, text or WhatsApp): 07988 991963. Email: info@southwarkheating.com. Gas Safe registration number: 985690.

Services and prices

We provide landlord and homeowner gas safety checks and certificates, boiler servicing and strip-down services. Prices on our prices and booking pages are correct when published and may change. The price shown when you book is the price you pay for that visit.

What our fixed prices include

Gas safety certificate (£95) covers the gas safety check and record for the boiler and one gas hob or cooker, and does not include a boiler service. Each additional gas appliance is £25 and is invoiced after the visit. Gas safety certificate and boiler service (£175) includes both. Boiler service (£95) is a standard annual service with no certificate. Strip-down service (£175) and strip-down service with gas safety certificate (£260) include removing and cleaning the burner and heat exchanger as described on our strip-down pages. Repairs, parts (including seals, gaskets and electrodes) and additional labour are quoted separately and only carried out with your approval.

Booking and paying online

You choose your service, give us the property details, your preferred date and your contact details. For most services you are then taken to a secure Stripe payment page. For strip-down services we confirm your date first and then send you a secure payment link. Your preferred date and time is a request; we confirm your appointment by phone, text or email. We do not see or store your full card details.

Landlord contracts

Contract rates apply to the number of properties on your contract. Contracts have no minimum term and can be cancelled at any time. You only pay for visits carried out.

Reminders

Renewal reminders are a free courtesy service. It remains the landlord’s legal responsibility to make sure each gas safety check is carried out on time.

Access and your responsibilities

Please make sure we can safely reach the boiler, meter and all gas appliances, and that someone aged 18 or over is present if needed. If we arrange access with your tenant, we will tell you if access is refused or not given. We may refuse or stop work if conditions are unsafe.

Gas safety

All gas work is carried out by a Gas Safe registered engineer. If an appliance or installation is unsafe, we follow the Gas Industry Unsafe Situations Procedure, which may mean turning it off or disconnecting it with permission and labelling it. We will explain why.

Changes and cancellations

To cancel or rearrange, tell us as soon as possible. If you are a consumer who booked online, you may have a statutory right to cancel under UK law, and nothing in these terms affects it.

Our work and liability

We carry out work with reasonable care and skill. If you think there is a problem, contact us promptly. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot legally be limited. Otherwise, we are not responsible for losses that were not reasonably foreseeable.

This website

Information on this website, including the landlord legal duties guide, is general information and not legal advice.

Complaints and law

Contact us on 020 8050 2022 or info@southwarkheating.com and we will try to resolve it. These terms are governed by the law of England and Wales.